WhatsApp explains new username feature, introduces safeguards against scams amid govt scrutiny

As concerns grow over the potential misuse of WhatsApp's upcoming username feature, the Meta-owned messaging platform has outlined how the system will work and the safeguards it plans to introduce. The clarification comes after the Indian government raised concerns that usernames could increase the risk of impersonation, phishing, online fraud, and 'digital arrest' scams. In a detailed set of frequently asked questions, WhatsApp said the username feature will be completely optional. Users can continue using the platform with their existing phone number-based accounts and will not be required to create a username. The company also clarified that usernames will not be publicly searchable, unlike on platforms such as Instagram or Telegram. This, it said, will help reduce unwanted contact from strangers. WhatsApp added that, just as phone numbers cannot be searched on the platform, usernames will also remain unsearchable. To strengthen privacy, WhatsApp will introduce an optional "username key." Users who enable the feature can only receive messages from people who know both their username and the unique security key. The key can also be reset whenever required. Also Read: Soon, Delhi residents can apply birth, caste certificates on WhatsApp The platform said users will continue to receive important safety information when contacted by someone they have never interacted with. This includes the sender's country, whether the account is newly created, and whether any mutual groups are shared. Existing options to block and report unknown users will remain available. Responding to concerns over impersonation, WhatsApp said well-known usernames and their variations will be reserved for legitimate public figures, government organisations and Meta Verified accounts. It rejected claims that anyone could reserve popular usernames, stating that only verified or legitimate account owners will be able to claim protected names. The clarification comes a day after the Centre asked Meta to explain the feature and directed the company not to roll it out in India until consultations are completed. WhatsApp plans to launch the feature globally later this year while continuing to monitor reports of misuse and take action against scammers.