Cigarette manufacturer, retailer fined Rs 10 lakh for selling pack Rs 20 above MRP

Date: Thu, 18 Jun 2026 00:30:15 +0000 Extracted Body: The Aligarh District Consumer Disputes Redressal Commission has directed a cigarette manufacturing company and a local cigarette seller to deposit Rs 10 lakh in the consumer welfare fund after holding them guilty of unfair trade practice for overcharging Rs 20 on a packet of cigarettes. A bench of president Hasnain Qureshi and member Purnima Singh Rajpoot held that the seller had adopted unfair trade practice while selling the cigarettes manufactured by the company and that the company was liable for the acts of the seller. “We hereby direct the ops to pay the complainant the amount Rs 20 with interest 18% per annum…and Rs. 5000 for compensation with litigation expenses Rs 5000. Ops are also directed to pay a sum amounting Rs 10 lakh under section 39(1) k of the Act, 2019 that shall be deposited in Consumer Welfare Fund,” the order dated June 15 read. The commission held that the evidence, including the online payment record and photographs of the cigarette pack, established that the complainant had purchased the cigarettes manufactured by the company and had been charged above the printed MRP. The commission observed that selling a product above its MRP amounted to black marketing and an unfair trade practice. It further held that the manufacturer was liable for the acts of the retailer, describing the latter as an agent or sub-agent engaged in selling the manufacturer’s products. “So far as the relationship of op no 1 with op no 2 is concerned, op no 2 is the seller who had sold the Classic Brand Cigarette manufactured by op no 1. Thus a relationship of manufacturer and seller of the product is established between the op no 1 and 2 and by the conduct, the op no.2 is established as agent of the op no 1,” the order read. The bench noted that charging consumers above the printed price was not only detrimental to the complainant but also affected members of the public at large who may have been overcharged but remained unidentified. “Op no.2 has adopted unfair trade practice in selling the Classic Brand Cigarettes manufactured by op no.1 and op no.1 is liable for the acts committed by op no 2 whereby complainant had suffered loss and harassment and it is also the conduct of the op no.2 in selling the Classic Brand Cigarettes to the Public at large who had suffered loss and they are not identifiable,” the commission noted. The commission directed the opposite parties to refund Rs 20 with 18 per cent interest from January 29, 2026, till the date of payment and pay Rs 5000 as compensation and litigation expenses amounting to Rs 5000. Invoking Section 39(1)(k) of the Consumer Protection Act, 2019, the commission directed the opposite parties to deposit Rs 10 lakh in the Consumer Welfare Fund in addition to compensating the complainant. The decision sends a strong message that even small instances of overcharging can attract significant consequences under the Consumer Protection Act when they reflect an unfair trade practice affecting the wider public. By invoking Section 39(1)(k) and directing a Rs 10 lakh deposit into the Consumer Welfare Fund, the commission emphasised that consumer forums can impose remedies aimed not just at compensating an individual complainant but also at protecting the interests of unidentified consumers who may have suffered similar harm.